Job Description for Relationship Manager

The Relationship Manager (RM) will handle the lease side of the portfolio account, including client reports, accounts payable and percentage rent files; working with the landlords on facility related issues; and monitoring critical dates to ensure no deadlines are missed.

Job Responsibilities Include, But Are Not Limited To:

  • Managing relationships with clients, vendors and landlords
  • Updating and maintaining the data in our custom software platform
  • Resolving challenges in a timely manner
  • Interpreting lease language, including
    • Notation of critical dates and details (RM)
    • Analysis of the pass through expense language (OCM)
  • Managing the leases’ financial obligations, such as
    • Rent, sublease payments and renewals (RM)
    • Taxes and property expenses (OCM)
  • Executing special projects, including
    • Mail merges for document distribution and/or collection (RM)
    • Audit client and landlord data (OCM)
  • Creating reports through our software platform and working with our IT group for special client requests (mostly RM)
  • Calculating CPI increases (mostly RM)
  • Processing accounts payable and percentage rent files (RM)
  • Reviewing annual reconciliation statements and real estate tax calculations to ensure accuracy and lease compliance (OCM)

Skills & Qualifications:

  • College or Associates degree (preferred) and/or at least 2 years of real estate lease administration experience
  • Proficiency in Microsoft Office (Word, Excel, Outlook and OneNote)
  • Strong financial and analytical skills
  • Attention to detail and organization skills
  • Ability to understand and interpret data
  • Outstanding verbal and written communication skills
  • Ability to prioritize tasks, work successfully under pressure and effectively manage time and workload


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